greenphone.com's Customer Service team works 10 - 5 PM EST. The best way to reach us via e-mail at service@greenphone.com. If you are having problems, please try to be as clear as possible so we know what the issue is and can focus on solving it. Please be sure to tell us your name, e-mail address, customer number, and the exact problem you have that needs servicing.

Note regarding requests for gift certificates: Some of greenphoone.com's gift certificates come electronically and instantly (ex: MSN Music ®, Ringtonejukebox are given to you at the time you request them, and then again via an e-mail confirmation), others will take a few more days while we contact those companies so they can make them and then get them to you. Companies like Karmaloop and other retailers usually have to create your gift certificate, then send it to you - that can take a little while. Generally, it should take less than a week for them to e-mail you your gift certificate. We also provide your trading history with us in the Your Account section, so you can see what you have spent your points on in the past.

Note regarding phone make / model / functionality issues: Please note that under the Terms and Conditions of the greenphone.com website, phones can only be paid for when they work. Sometimes we may be able to make you an offer on broken phones because we may be able to fix them or use them for parts, but that is exceptional. Often people do not know exactly what kind of phone they have - don't ask us why the manufacturers make it so difficult sometimes - we have been wondering about that ourselves - in some cases for years. If you didn't enter the right make / model info, we'll figure it out and adjust your account accordingly - if this happens it is reflected in the Your Account section.